Articles

 Can I backup multiple computers with the same username/agent?

Techically, yes, but it is not supported or recommended by our staff. However, if you have...

 Can I share my quota / storage allocation over multiple accounts?

No. Quota / storage allocation is assigned to a user and cannot be assigned to multiple accounts...

 Do you offer seeding services?

Absolutely, if you have over 100GB to upload you are welcome to send us a USB drive with the seed...

 How do I login to the web interface, it keeps on rejecting my username and password?

First, make sure you have the correct username and password, they are the same as required by...

 How do I troubleshoot scheduler issues or missed scheduled backups with offsite backup agent?

Please take a look at this page in the AhSay forums. AhSay OBM Scheduler Troubleshooting...

 I purged my Retention Area but my allocation has not gone down, how can I nuke my entire retention area?

Retention area deletion is handled through a scheduled nightly process, ours starts at roughly...

 My backups fail with the following error, String index out of range -1 on a backup job, whats wrong?

This particular error only comes up on Windows servers that have had StorageCraft products...

 What is the physical layout of your offsite backup service?

RoyAl Technology Management Offsite backup is powered by a tiered, fault-tollerant,...

 Where can I get the latest backup agent software?

Where can I get the latest backup agent software? The best place to find the latest backup...

 Why do my scheduled backups fail with error No User Defined!?

Most of scheduler issues can be attributed to the first section of the AhSay scheduler...