My backups fail with the following error, String index out of range -1 on a backup job, whats wrong?

This particular error only comes up on Windows servers that have had StorageCraft products installed. Because StorageCraft installs their own Volume Shadow Copy driver it renders every other piece of backup software on that system inoperable when it comes to shadow copies. StorageCraft's recommendation is that you should not use more than one backup tool on a server.

Quick way to get around this is to remove either AhSay or StorageCraft. If you prefer to keep both, make sure you turn off AhSay's VSS capabilities, so it does not fail.

Note: AhSay is working on a workaround to this issue but will work with a server where StorageCraft has replaced the VSS driver if VSS functionality within the agent is turned off.

Update:

OBM 5.4.2.1 fixes the problem. Tests ran without error.

The problems are resolved in the latest patches, which can be downloaded from http://download.ahsay.com/support/post-release-patch/obm.zip (for OBM), and http://download.ahsay.com/support/post-release-patch/acb.zip (for ACB) For upgrade instructions, please visit http://forum.ahsay.com/viewforum.php?f=1

  • 22 Users Found This Useful
Was this answer helpful?

Related Articles

I purged my Retention Area but my allocation has not gone down, how can I nuke my entire retention area?

Retention area deletion is handled through a scheduled nightly process, ours starts at roughly...

How do I login to the web interface, it keeps on rejecting my username and password?

First, make sure you have the correct username and password, they are the same as required by...

How do I troubleshoot scheduler issues or missed scheduled backups with offsite backup agent?

Please take a look at this page in the AhSay forums. AhSay OBM Scheduler Troubleshooting...

Why do my scheduled backups fail with error No User Defined!?

Most of scheduler issues can be attributed to the first section of the AhSay scheduler...

Where can I get the latest backup agent software?

Where can I get the latest backup agent software? The best place to find the latest backup...